Delivery, return, contact and other information

Delivery

£3.20 in the UK, usually, or £1.40 for belts. The order form works it after you press "save" so that it knows what country you are in and quotes a price.  European and World prices are much higher, but based on what Royal Mail charge us. The zones are UK, Europe, World, and Oceana with prices rising per quarter kilo to each.

There is no good way to pay EU VAT yet. Soon, with luck, there will be more couriers who can charge it to us at this end and leave you to get the parcel as normal without any extra charges. Meanwhile, contact as before ordering or else we'll contact you before posting.

Returns

You pay

  • Return delivery: just ask for cheapest postage and free proof of posting at a post office. Hermes drop-off is sometimes a few pence cheaper.
  • Please enclose a note asking for a refund or replacement size.
  • Please return shoes in a condition you would accept yourself if buying new.
  • There is no fixed deadline nor rule about the condition of the box, but we try to re-use them.

We pay

  • refund of the original price - usually back onto your card
  • refund of UK outbound postage on your original order, at our standard rate, if you return within 28 days or during January for goods bought in December
  • outbound postage of the replacement, if we have it available, at the cheapest rate
  • Airmail replacements to Australasia and the Americas are a special case.
    Most people prefer to pay £5 to upgrade to airmail.
    Some are happy with cheap green 12 or 8 week surface mail which we pay for.

We have to say

  • Whether the consumer or the supplier would be responsible for the cost of returning.
    It's you, because we sell mainly European-made products on quite low margins; that's part of the deal.
  • We have to say where the return address is.
    Our vegan shoes London return address is 2 Avenue Gardens, London, SW14 8BP
  • Usually your shoes come with a chit that says
    "please return with a note for refund or replacement" and the address in large letters
    American and Australian customers get a reminder about the cost of airmail replacements, and a request to write "returns - no tariff due" or such on the customs sticker to avoid tariffs on parcels valued over £18.
  • If business picks-up we might get an account with Rebound, who organise this kind of thing, but for now you have to organise your own postage label payment.

Lost post - how long to wait? - see royalmail.com/receiving-mail/redelivery

  • UK Royal Mail tracking confirms delivery, and it's very rare for anything to be lost. Unfortunately, cheap postage has no tracking for the stages before delivery.
    If you get a red card through your letter box headed"Something for you" you are in luck because it allows you to collect the parcel from a sorting office or tells you which neighbour it was left with. You can also email veganline to ask if there's any note of delivery on the web.
  • If you can guess the details on the card, you can still request a re-delivery online even if you haven't got it.
  • Royal Mail sorting offices and phone staff don't help unless you have a card.
  • 14 days after postage, Veganline can make a claim for lost mail. The figure is 10 working days in Royal Mail's terms, so about 14.
    In order to be sure that our claim will work, we ask you for a note to state that the item wasn't delivered. There is no fixed format but a one line letter with a signature and description like "vegan shoe parcel" should be enough. Sometimes we email you proof of posting, partly for re-assurance, and partly so that the customer can print it out, write your note on the same sheet, and send it back to us. Scan and email is the cheapest method.
  • Some of our 1kg slippers and vegan court shoes might be sent by Hermes which has a similar system but different in detail. We have customers who's deliveries are made by Australia Post, New Zealand Post, or USPS in the USA. The waiting time is a little longer before a claim can be made, and unfortunately no tracking information is sent-back to us, even if it exists in the system. You will know better than us whether it is worth asking at the local post office or sorting office or giving them a ring.

About the shoes

  • All vegan, to reasonable standards of guesswork, and often made for us directly.
  • Mainly made in democratic welfare states like the UK. With luck that makes them feel better to wear - better than wearing leather from China with an advertised brand on it. Although Cauldron Sausages sold better when the firm took the word "vegetarian" off the label or put it in small print! We have now put much less about the word "vegan" on the front page.
  • There's detail on each shoe page about the mid-sole, the fit, and why your foot might want to go and live in it.

About the blog posts or back pages

The previous web site software didn't have a system for writing blog posts, but it hosted a lot of them anyway, in answer to points of view that seemed important at the time; there was no distinction between the back pages of the shop and qiuickly-written blog posts. One of them is called Rant. Another was written just after the London riots, relabelling the T shirts we sold at the time as Veganline.com/info/riotstopper-t-shirts . Another page is from the Adbusters magazine in Canada which decided to sell shoes, with this Rethink the Cool message enclosed with each pair. Veganline.com/info/brand is about the Tredair bouncing brand: Tredair vegan boots  Tredair vegan mens shoes ; strong chunky Tredair vegan womens brogue shoes and one or two types of womens sandal.

Ethics - ethical policy

Veganline.com/info/ethics scores us against Ethical Consumer Magazine's checklist. At one point were were an Ethical Consumer Best Buy, but the magazine now charges for assessment so we have marked out own homework and score rather well.

Veganline.com/info/why-made-in and the "made in" pages list where products are made and some quick facts that you can check yourself for each country like a score for human rights, democracy, health and education spending, and something about their social security system: nearly all our shoes come from countries with social security systems like pensions and unemployment pay. The exception is belt buckles from India, a democracy with next to no social security. With luck, other shops will write similar pages and better ones. 

Some ethics pages make more sense with explanation.

In 2005-2016 an odd thing happened. A covert Department for International Development scheme, like Girl Effect but less useful. It promoted goods from countries that are poor and over-populated for lack of a welfare state, and warned against buying European products or British products on ethical grounds. The scheme presented itself as a trade association and pants company, shareing a government-funded office in East London. 
veganline.com/info/ethical-fashion-forum , veganline.com/info/fair-fashion https://veganline.com/info/eff-made-in-britain , veganline.com/info/rant are pages debunking and rebutting.

Eventually, debunked and out of fashion, they closed soon after their lease ran-out.


Why Vegan 

Our page lists some vegan recipe sites as well as a list of reasons to boycott cruelty, CO2 or Methane release, or land waste. They are recipes on animal rights organisations' sites, just to encourage them as they do a lot of campaigning, and because their facts are probably more up-to-date and checkable. There's also quote from the start of Livestock's Long Shadow, from the UN Food and Agriculture Organisation.